Subprocessors

Last updated on Jun 18, 2024

To support Knak in delivering its services, Knak engages third-party service providers as subprocessors. Knak carries out annual compliance reviews of its subprocessors.

This page identifies the subprocessor, describes where they are located, when they were added, and what services they provide to Knak.

Knak's business needs may change from time to time and Knak will periodically update this page to provide notice of additions and removals to the list of subprocessors.

Further information relating to subprocessor security measures can be found on the subprocessors website. For each subprocessor below, processing of data will be for the duration of use of Knak's services, and for the retention periods as set out in the customers agreement with Knak.

Cloud Infrastructure

These are the default subprocessors that Knak utilizes within our Cloud Infrastructure.

Name

Algolia

Purpose

Data indexing and search

Location

USA

Website

https://www.algolia.com

Date

Jan 2018

Name

Amazon Web Services (AWS)

Purpose

Hosting

Location

USA

Website

https://aws.amazon.com

Date

Feb 2015

Name

Auth0

Purpose

SSO authentication

Location

USA

Website

https://auth0.com/

Date

May 2019

Name

DataDog

Purpose

Observability for Cloud Applications

Location

USA

Website

https://www.datadoghq.com/

Date

Mar 2023

Name

Expel

Purpose

Managed Detection Response Platform

Location

USA

Website

https://expel.com

Date

Dec 2022

Name

Matillion

Purpose

ETL for Cloud Applications

Location

UK

Website

https://www.matillion.com/

Date

Aug 2019

Name

Pusher

Purpose

Push notifications

Location

UK

Website

https://pusher.com/

Date

Jun 2017

Name

Rollbar

Purpose

Error logging

Location

USA

Website

https://www.rollbar.com

Date

May 2018

Name

Snowflake

Purpose

Data warehousing

Location

USA

Website

https://www.snowflake.com

Date

Jun 2021

Communications

The following subprocessors provide communication services to Knak which allow us to communicate with our customers and prospects.

Name

Canny

Purpose

Product Feedback

Location

USA

Website

https://canny.io

Date

Jun 2021

Name

Chili Piper

Purpose

Appointment Booking

Location

USA

Website

https://www.chilipiper.com

Date

May 2021

Name

Clearbit

Purpose

Contact Data Lookup

Location

USA

Website

https://clearbit.com

Date

May 2019

Name

Drift

Purpose

Customer Messaging Platform

Location

USA

Website

https://drift.com

Date

Jul 2021

Name

Intercom

Purpose

Support & chat

Location

USA

Website

https://www.intercom.com/

Date

Jun 2021

Name

LinkedIn Sales Navigator

Purpose

Communication tool for prospects

Location

USA

Website

https://business.linkedin.com/sales-solutions/cx/18/08/linkedin-sales-navigator

Date

Jan 2022

Name

Marketo (Adobe)

Purpose

Marketing automation platform

Location

USA

Website

https://www.marketo.com

Date

Feb 2015

Name

Outreach

Purpose

Sales email platform

Location

USA

Website

https://www.outreach.io

Date

Jun 2021

Name

Salesforce

Purpose

CRM

Location

USA

Website

https://www.salesforce.com

Date

Aug 2018

Name

Zendesk

Purpose

Customer support ticketing

Location

USA

Website

https://www.zendesk.com

Date

Jul 2021

Name

Zoominfo

Purpose

Customer Management

Location

USA

Website

https://www.zoominfo.com

Date

Mar 2021

Analytics

The following subprocessors provide analytical services to Knak which are used to monitor a variety of metrics and improve our product.

Name

6Sense

Purpose

Account Engagement Platform

Location

USA

Website

https://6sense.com/

Date

Jul 2022

Name

HotJar

Purpose

Analytics & Monitoring

Location

USA

Website

https://hotjar.com

Date

Jun 2016

Name

MixPanel

Purpose

Product analysis

Location

USA

Website

https://mixpanel.com/

Date

Jul 2020

Name

Tableau

Purpose

Company information dashboards

Location

USA

Website

https://www.tableau.com

Date

Oct 2019

AI Service Providers (Optional)

The following subprocessors provide services specific to AI functionality within the Knak application. No data from your account will be processed by these companies unless you opt-in to the use of Knak's AI features. Unless otherwise specified, Knak has taken steps to opt-out of allowing any of these companies to train their AI models on the data processed.

Name

Amazon Web Services (AWS)

Purpose

AI Services

Location

USA

Website

https://aws.amazon.com

Date

Sep 2023

Name

Google Cloud

Purpose

AI Services

Location

USA

Website

https://cloud.google.com/

Date

Feb 2024

Name

OpenAI

Purpose

AI Services

Location

USA

Website

https://openai.com/

Date

Jun 2024

Business Operations

The following subprocessors provide a variety of business operation services that improve Knak's internal processes and allow us better service our customers.

Name

Avalara

Purpose

Tax Reporting

Location

USA

Website

https://www.avalara.com/

Date

Apr 2023

Name

Crossbeam

Purpose

Partnerships

Location

USA

Website

https://www.crossbeam.com/

Date

Apr 2023

Name

Dealhub

Purpose

Generate quotes

Location

USA, Israel

Website

https://dealhub.io/

Date

Jul 2021

Name

Gainsight

Purpose

Customer success and product experience software

Location

USA, Germany

Website

https://www.gainsight.com/

Date

Jan 2022

Name

Gong

Purpose

Sales training

Location

USA, Israel

Website

https://www.gong.io/

Date

Jun 2021

Name

Google Workspace

Purpose

Identity provider, email, internal communication

Location

USA

Website

https://workspace.google.com/

Date

Feb 2015

Name

Lean Data

Purpose

Revenue orchestration platform

Location

USA

Website

https://www.leandata.com/

Date

Sep 2022

Name

Maxio

Purpose

Financial Operations Platform

Location

USA

Website

https://www.maxio.com

Date

Jul 2023

Name

Quickbooks

Purpose

Accounting Information System

Location

USA

Website

https://quickbooks.intuit.com/ca/

Date

Jan 2018