Accessibility for Ontarians with Disabilities Act (AODA)

Customer Feedback Process
The Accessibility Standards for Customer Service came into effect for the private sector in Ontario on January 1, 2012.

Knak is committed to excellence in serving all customers, including people with disabilities, and will ensure that our actions are consistent with the AODA customer service standard principles of dignity, independence, integrity, and equal opportunity.

We always welcome comments and feedback from our customers about how we can better improve our accessibility practices. If you would like to provide feedback, you can do so in any of the following ways:

• Email us at Office@knak.com
• Call us at 1-800-945-1408
• Visit our office at 6 Antares Drive, Phase II, #206, Nepean, Ontario, K2E 8A9

When feedback is received, we will follow these steps:

Email
Knak will reply within two business days, acknowledge the feedback and outline what steps will be taken moving forward, if necessary.

Phone call
The recipient can provide their feedback over the phone to the Office Administrator. Knak will then follow up within two business days, and outline what steps will be taken moving forward, if necessary.

Office visit
The recipient can provide their feedback over the phone to the Office Administrator. The feedback will be recorded, and the contact information of the respondent will be taken as needed. Knak will then follow up within two business days, and outline what steps will be taken moving forward, if necessary.