What personal information do we collect from visitors and customer and how do we collect it ?
You may be asked to enter your or your employee’s or contractor’s name, email address, address, phone number, login credentials and passwords and other such details when registering on our website, signing up for a newsletter, responding to a survey or marketing communication or using our online services and products.
How do we use PII ?
We may use the PII we collect in the following ways:
- To personalize your experience and to allow us to deliver the type of content, services and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to provide you with technical support.
- To administer a contest, promotion, survey or other similar feature.
- To quickly process your transactions.
- To send periodic emails regarding your order.
How do we protect PII ?
Our website and platforms are scanned on a regular basis for security holes and known vulnerabilities in order to make your experience with them as safe as possible.
PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their PII to maintain the safety of PII.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Help remember and process the items in the shopping cart.
Understand and save user’s preferences for future visits; and.
We may also use trusted third party services that track this information on our behalf.
You can choose to have your device warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled. Some of our services and products may not function properly, however, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer PII to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release PII when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others’ rights, property, or safety.
Third party links
We do not include or offer third party products or services on our website nor through our products or services.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We use Google AdSense Advertising on our Website.
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
Google Chrome Extension
Our Google Chrome extension collects and stores authentication data provided by users to allow the extension to retrieve information from the application.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of PII from children under 13, the United States’ Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions.
Process orders and to send information and updates pertaining to orders.
We may also send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree to the following:
- NOT use false, or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from all correspondence.
6 Antares Drive
Phase II, Unit 206
Ottawa ON K2E 8A9