Knak Privacy Policy

1. Introduction

This privacy policy (“Privacy Policy”) describes knak. Inc.'s (“Knak”, “we”, “us”) collection, use, storage and processing of personal information, as well your choices and rights with respect to personal information. In this Privacy Policy, “personal information” means information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read this Privacy Policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your personal information.

Except as set forth in this Privacy Policy, your personal information will not be collected, stored, used, or disclosed for any other purpose without your consent. Should we change the way we use personal information, we will ensure User consent is valid before making use of personal information for a different purpose than the ones for which consent was originally obtained. You may withdraw your consent to our processing of your personal information at any time. However, withdrawing consent may result in your inability to continue using all or part of the Services.

2. What does this Privacy Policy apply to?

This Privacy Policy applies to personal information emanating from visitors of Knak’s website, www.knak.com, and its subdomains (“Website”), Knak customers who use our email and landing page creation platform (“Platform” and together with Website, “Services”) by paying license fees (“Customers”), and their authorized users (“Authorized Users”). Customers, Authorized Users, and visitors of the Website are referred to collectively as “User”, you” or “your”.

This Privacy Policy does not apply to the collection, use and disclosure of personal information by Customers and/or Authorized Users for their own purposes. If you want information about the purposes for which your personal information is being collected, used or disclosed by the Customer and/or their Authorized Users, or the Customer’s privacy practices, we encourage you to contact the Customer directly.

The Services may contain links to third-party websites, products, or services that we do not own or operate. This Privacy Policy does not apply to the privacy practices of these third parties.

3. What personal information do we collect and how do we collect it?

Information you provide to us: When registering for or using the Platform, you provide us with certain pieces of personal information. For example, when you create a Platform account, we collect your name, position at your company, company email address, company name and password. Depending on the purpose for which you are using the Services, you may also be asked to provide your address and your phone number.Without limiting any other commitments by us to you under this Privacy Policy, your phone number will not be shared by Knak with third parties or affiliates for marketing or promotional purposes.

Information we collect automatically: We collect the following information, some of which may constitute personal information, when you use the Services: User login history, activities surrounding use of the Services (such as creating, approving, or syncing emails) and any requests to external APIs.

Some of this information is collected through cookies. Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current Services activity, which enables us to provide you with improved Services. We also use cookies to help us compile aggregate data about Website traffic interaction so that we can offer better site experiences and tools in the future. We use cookies to help remember and process the items in your shopping cart and to understand and save User's preferences for future visits. We may also use trusted third-party services that track this information on our behalf. More information about this is set out below under “Information that we collect from third parties”.

You can choose to have your device warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's settings to learn the correct way to modify your cookies. If you disable cookies, some features of the Services will be disabled or may not function properly.

Information that we collect from third parties: We may collect information about you from third parties primarily to assist us in identifying and understanding who might be interesting in our Services and how we can maintain and improve our Services to better serve you, and to communicate with you for these purposes. Some of this information may constitute personal information. Details about such collection from third parties is as follows:

• Google. Google's advertising requirements can be summed up by Google's Advertising Principles. We use Google’s products to provide a positive experience for Users. Users can set preferences for how Google advertises using the Google Ad Settings page. Alternatively, Users can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on. Details about our use of Google’s products are as follows:
• Google AdSense Advertising on our Website. Google, as a third-party vendor, uses cookies to serve ads on our Website. Google's use of the DART cookie enables it to serve ads to our Users based on their visit to our Website and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. Through our vendor relationship with Google and its use of the DART cookie, we have implemented the following on our site:
  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors, use first-party cookies (such as the Google Analytics cookies), third-party cookies (such as the DoubleClick cookie), and/or other third-party identifiers to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Website.

• Google Chrome Extension. Our Google Chrome extension collects and stores authentication data provided by Users to allow the extension to retrieve information from the application.

4. How do we use your personal information?

We may use the personal information we collect in the following ways:

• To communicate with you, provide you with updates and other information relating to the Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
• To provide, operate, optimize and maintain our Services and to develop new Knak products, features, and services;
• To understand and personalize your experience with the type of content, services and product offerings in which you are most interested;
• To authenticate and onboard you, and provide you access to the Services;
• For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable, or otherwise of interest to you, where you have subscribed to receive them;
• To find and prevent fraud, and respond to trust and safety issues that may arise;
• For compliance purposes, as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
• For other purposes, for which we provide notice and obtain consent in accordance with applicable laws.

5. Legal basis for processing your personal information.

Our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information about you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you. We acknowledge that your consent or other legal basis for our processing of your personal information cannot be transferred to a third party other than in accordance with a business transaction (as described below under the section “Who we share your personal information with”). If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacy@knak.com.

6. Who do we share your personal information with?

We may use your personal information with the following parties:

Vendors or third party service providers: We may share your personal information with third parties that we use to provide and support our Services. These parties provide us services such as data storage, email delivery, billing and collections, and customer support. We enter into legally binding agreements with all such third-party service providers that permit the processing of personal information only to deliver the services that we have retained them to provide and prohibit the use of personal data for any other purpose. We keep an up-to-date list of these service providers here: https://knak.com/subprocessors/

Compliance with the law, safety, security, business transactions: We may also disclose your personal information to third parties: a) where required by law or regulatory requirement, court order, or other judicial authorization; b) in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements; c) to protect or defend our rights, interests, or property, or that of third parties; d) to investigate any wrongdoing in connection with our Services; and e) to protect the vital interests of an individual

Business Transactions: In accordance with applicable legal obligations, your personal information may be provided to third parties in connection with a merger or acquisition (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our assets, or as part of a corporate reorganization or stock sale or other change in corporate control or business change, including for the purpose of determining whether to proceed or continue with such transaction or business relationship. The personal information disclosed for such a purpose shall continue to be used for the purposes permitted by this Privacy Policy by the entity receiving such personal information

7. How do we protect your personal information?

The Services are scanned on an ongoing basis for known vulnerabilities in order to make your experience with them as safe as possible. Your password is stored in hashed form, which turns your password into a short string of letters and/or numbers using an encryption algorithm to further protect it.

Personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal information confidential. In addition, data is encrypted in transit via SSL/TLS. At rest, our database service uses the AES-256 encryption algorithm.

See our security page for more information on how we protect your information.

8. Your choices about your personal information.

All Users: All Users may access the personal information we hold about them to verify accuracy of your personal information, to have a general account of our uses of your personal information, and to correct your personal information as appropriate. Upon receipt of your written request, we will provide you with a copy of your personal information although in certain limited circumstances, we may not be able to make all relevant personal information available to you (for example, where that personal information also pertains to another User). In such circumstances, we will provide reasons for the denial to you upon request. We will make every reasonable effort to keep your personal information accurate, and to respond to you in a timely manner.

You have the right to ask us to remove your personal information from our databases, and we will do so to the best of our ability, but it may not be possible to completely delete all of your personal information due to technological and legal constraints (for example, when your personal information pertains to another User). All retained personal information will remain subject to the terms of this Privacy Policy

Users from the European Economic Area (EEA): If you are based in the EEA, you have additional rights as outlined below:

• Access: If you wish to access your personal information that Knak collects, you can do so at any time through the Services or by contacting our privacy officer.
• Correction, update or deletion: You can correct, update or request deletion of your personal information by contacting our privacy officer.
• Object to processing: When we reply on your consent to process your personal information, you may withdraw consent at any time by contacting our privacy officer. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
• Data Protection Authority: You have a right to raise questions or complaints with your local data protection authority at any time.
• Marketing: You have the right to opt-out of marketing communications we send you at any time. You can do this by clicking the “unsubscribe” link in the marketing emails we sent you or by contacting us. Please note that such marketing opt-out does not impact any transaction or operation notices that we may need to send you.

9. Data Retention and Deletion.

We will keep your personal information for as long as it remains necessary for the identified purpose of collection or as required by law, which may extend beyond the termination of our relationship with you. All retained personal information will remain subject to the terms of this Privacy Policy. Please see the section above “Your choices about your personal information” about requests to delete your personal information.

10. A note about the Children Online Privacy Protection Act (“COPPA”)

The Services are not intended or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Services. We will delete any personal information we discover is collected from a minor. Please contact us if you believe we might have personal information about a minor.

When it comes to the collection of personal information from children under 13, the United States' COPPA puts parents in control. The Federal Trade Commission, the United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

11. A note about the CAN-SPAM Act

The CAN-SPAM Act is a United States law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To confirm with CAN-SPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow Users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@knak.com and we will promptly remove you from all correspondence.

12. A note about international transfers

Please note that our servers and those of third parties who may receive your personal information may be located outside of your province, state, or country of residence, including without limitation, in different states within the United States or in different provinces within Canada (“Foreign Jurisdiction”). Accordingly, personal information processed or stored in Foreign Jurisdictions may be available to governments or their agencies in that Foreign Jurisdiction under a lawful access order. If you are a Customer, please consult the Knak Master Services Agreement and the Knak Data Protection Addendum for more information about transfers of personal information to Foreign Jurisdictions.

13. Changes to this Privacy Policy.

We may change this Privacy Policy from time to time at our sole discretion. We encourage you to review this Privacy Policy each time you use the Services to see if the Privacy Policy has been changed, as indicated by the “Last Updated” date set out above. Changes to this Privacy Policy are effective when they are posted unless otherwise indicated in any notice you receive about such changes. Knak may require you to provide consent to the updated Privacy Policy before further use of the Services is permitted.

14. Contacting Us

If there are any questions regarding this privacy policy, you may contact our privacy officer using the information below:

• Via Mail: 2 Gurdwara Rd, Suite 200, Ottawa ON K2E 1A2
• Via Email: privacy@knak.com

If contacting us, please provide your complete name, email address and any other relevant information that may be required to address your request.