Customer Success Guru
This job is not for the faint-hearted. The Guru role is challenging, fast-paced, and rewarding.
Our Guru team is the only point of contact for our customers. That means they answer any questions our customers have via phones, chats, and emails. There are times when a Guru doesn’t know the answer. However, our Gurus are the type of people who are always up for a challenge and won’t stop until a solution is found.
If you think you’re tough enough – and sweet enough – to deliver excellent support to our customers, apply now. We can’t promise it will be easy, but we can promise it will be fun.
- Have human conversations with customers to help them solve problems
- Be passionate about customer success and helping the team
- Resourcefulness is the key to being a successful Guru. Google is your best friend. You dig and dig to find the answers for our merchants. At Knak, resourcefulness is not simply using the tools provided – it’s also about thinking creatively and putting all the puzzle pieces together.
- Enjoy a fast-paced constantly changing workplace
- Enjoy helping people and you’re good on the phone
- Be a self-starter who can work remotely
- Have a passion for Marketing, design and technology
- Possess an excellent knowledge of HTML
- Experience in customer service in SaaS is an asset
- Knowledge of Marketo or Eloqua is an asset
- University/College degree preferred