Dear Knak Community,
We are closely monitoring the situation surrounding COVID-19. As information continues to be shared, we want to update you on the steps we’re taking to support our customers and our team during these challenging times.
The health and well-being of our clients, team members, and their families is our first priority. At this time, Knak staff members are working from home, and we’ve suspended all business travel, including attendance at tradeshows and conferences. We have also stopped all outbound Sales and direct marketing efforts as we know that people have more important priorities right now.
For our customers, you should find that it’s business as usual. We know our platform is critical to your team’s day-to-day success, and we are ramping up support as needed to ensure that your operations remain on track. Fortunately, remote work is nothing new for our team, and we have the resources needed to continue providing high-level customer service.
As always, connectivity is at the heart of Knak’s mission. We are fortunate to have a product that allows people to stay connected, and we’re glad to have a chance to help our clients “fill in the gap” at a time when in-person engagement is limited.
In the coming days, we’ll be shifting the focus of our online conversation to provide content that helps you – as email marketers, developers, builders, and strategists – navigate these days of uncertainty.
I continue to be impressed with and grateful for our team. They’ve been proactive in developing solutions to our current set of challenges, and they remain focused on meeting customers’ needs. Like many teams, we’re relying heavily on telecommunications right now, and they’ve embraced these changes with grace and good humour.
Please do not hesitate to reach out to us. We are here to help, and whether you’re a stakeholder, a current customer, or a prospective client, we welcome the opportunity to engage with you and help you reach your audience.
We are grateful for your continued partnership, and at a time when communication and information sharing is critical, we look forward to helping you deliver your messages.
Sincerely,
Pierce Ujjainwalla
Founder & CEO
