Meet Our New Customer Success Manager

As a company, Knak has been laser focused on customer success since day one. As our company has grown, so has our customer base, and we’ve been looking for a team member whose exclusive focus would be our clients’ success.
Felix Higgs is the perfect guy for the job.

With more than ten years of experience as a Customer Service and Marketing industry professional, Felix has a long track record of putting customers first. He comes to Knak from Cendyn/Guestfolio where he was an Account Manager, responsible for assisting clients in all stages of the life cycle. He also has experience as an Email Marketing Specialist at a non-profit and has filled a variety of other roles (in a variety of other countries!) so he understands the unique challenges that email marketers face on a daily basis.

His years of experience in the email space along with his laser focus on customers make Felix the perfect fit for Knak. He’s ready to jump right in and help resolve problems on the spot, and he’s excited to further our commitment to providing world-class service. We can’t wait for you to meet him!

If you have any questions for Felix, or want to say hello, you can reach him at felix@knak.com.